Updated November 23, 2021
My perfumes are stored in large glass bottles and decanted individually soon after the time of order. However, I am a one-woman run operation who juggles a small business, and a family, but I promise to get your order out as fast as I can. At the latest, I ship the next day but I often try and get it out the same day if you order before 8am. I do not have a turn around time longer than 24 hours. I do not like to fall behind on orders so I avoid it at all costs, even if it means losing sleep.
If you have any questions you can email me at firstname.lastname@example.org and I will try and answer as best as I can. I always check email first thing in the morning from Monday to Friday before I start packing orders.
I do not ship on Saturdays, Sundays and all holidays.
★CANADIAN AND US ORDERS★
Canadian shipping takes 1-2 weeks. If you choose Free Shipping your package will be untracked. If you prefer to have tracking please choose "Expedited Parcel Canada Post".
If you are in the US, please be patient as packages all go through customs. It typically takes 10-14 days to the US under normal circumstances. All US orders come with tracking.
During the busier seasons, ie Christmas, or during a declared State of Emergency for your region it can take longer.
International shipping to most countries takes 2-4 weeks. Please be patient while waiting for an international order. If you are concerned about the status of your order in shipping, please contact me and I will do my best to answer any questions.
Yes, I am currently shipping to Australia and orders seem to be taking 3-4 weeks as of November 23, 2021.
Please note that customs, import duties and/or taxes are YOUR responsibility.
I do not collect VAT taxes on my end. Lurker and Strange includes an accurate customs form with each order and will not under any circumstances falsify this information. Please do not request that your merchandise be marked as a gift. A false, misleading, or incomplete declaration can result in the seizure or return of the item and/or in criminal or civil penalties for the seller AND the buyer.
If you live in Windsor, LaSalle, Amherstburg, Belle River, Essex, Leamington and surrounding area in Southwestern Ontario I do weekly drop offs with a minimum purchase order of $50
If you live in Harrow and Kingsville (Also Southwestern Ontario) I am able to deliver the next day with a minimum purchase order of $30.
For local delivery, please contact me at email@example.com with your order and phone number so I can call to arrange a time.
Where do you ship from?
Canada! I package everything in my studio and ship from the local post office from my small town of Harrow, Ontario.
Where do you source your ingredients?
From all over the world! Most are from Canada, USA, France, Germany, Switzerland, Spain, Greece, and India.
Where did all those reviews come from suddenly?
I pulled them from my Etsy shop. I'm focusing more on my website (the customer service is still the same for both!) and I wanted to keep all the reviews I earned over the years and combine them with reviews here. There are weird things going on over at Etsy where legit (and by legit, I mean actually handmade) stores are getting shut down because of rogue bots and it's taking them weeks to get reinstated. Also, other long standing shops are being placed on reserve for unknown reasons and not getting their earnings for up to 90 days, and even sometimes longer. Given that the customer service and seller support is lacking significantly there it's given me pause, and I'll be honest, some anxiety. The perfumery is my sole income to support my family.